Toll-Free 877-226-4387

Customer Care

Email: customercare@japanesestyle.com

Call Toll Free 1-877-226-4387 or 952-758-1921

Leave message 24 hours a day, 7 days a week

 

How to Order, Order Questions

 

Custom Products, Discounts, Samples

 

Granite and Slate Products

 

Policies

 

Catalog, Wholesale, International Inquiries

 

Testimonials



How to order on our online catalog:

1.  Navigate to a product page. Use the search box or just browse the categories.

2.  Choose the quantity that you would like to order. 

3.  Hit the "add to cart" button. The page will reload and confirm the quantity and item ordered.

4. Once you have finished shopping, continue to checkout.

5. Enter delivery and billing information, choose shipping method to calculate shipping cost.

6. If available, enter coupon discount.

7. Enter payment method.

8. Review and submit order.

 

Secure Online Ordering:

You can shop atwww.japanesestyle.com with confidence. We have partnered with Authorize.Net,a leading payment gateway since 1996, to accept credit cards safely and securely for our customers.The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks.The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

How to order by phone, fax or mail:

To place an order by phone, mail or fax, please call toll free 1-877-226-4387 M-TH 9am-3pm Central Standard Time.

Ship Time & Rates:

Our online catalog will show the shipping rate before you make your final purchase.

 *Please note that granite garden products and slate garden products are shipped by freight. Shipping time varies by delivery location.

Holiday Shipping Guide

Ordering a gift for the Holidays and want to make sure you will receive it in time? Follow these shipping guidelines to receive your packages by December 24th, 2014.

For orders shipping within the 48 Contiguous United States

Order By Choose Shipping Method
Friday, December 19 Noon CST FedEx Express - 3 Day
Saturday, December 20 Noon CST FedEx 2-Day
Sunday, December 21 Noon CST FedEx 2-Day
Monday, December 22 Noon CST FedEx 2-Day
Tuesday, December 23 Noon CST FedEx Priority or Standard Overnight


For orders shipping to Hawaii and Alaska

Order By Choose Shipping Method
Friday, December 19 - Noon CST FedEx Priority Overnight

Free shipping on orders over $75.00:FREE FEDEX GROUND/HOME DELIVERY or FEDEX SMARTPOST SHIPPING on product orders over $75.00 within the Continental 48 United States.(Excludes orders shipped outside the 48 continental United States, international orders, slate and granite garden products. Offer does not apply to prior purchases) Allow 5 to 10 days for shipping.

FedEx Ground/Home Delivery: We take great pride in shipping most orders within 2 business days. Average delivery is approximately 4 to 7 business days not including holidays. Delivery to your business or home will be completed by FedEx Ground, FedEx Home Delivery or FedEx SmartPost. Available to United States customers only.

FedEx 3 Day Express Saver, FedEx 2 day, Standard Overnight and Priority Overnight Delivery: Orders placed by noon central standard time Monday through Friday will be shipped on the same business day. Orders placed after noon central standard time, Saturday, Sunday or holidays will be shipped the next business day. Available to United States customers only.

APO/FPO addresses: Please call our toll free number to place your order. All APO/FPO orders are shipped by the United States Postal Service.

International Orders: All international orders are shipped by the United States Postal Service. Shipping times vary by location. Delivery time for USPS Priority Mail International averages 6 to 18 business days (depending on your shipping destination). Please allow this time before reporting an undelivered package. Customs and import duties are not included in the shipping charges and are the responsibility of the customer. Please contact your local customs office for details on how these charges are assessed and applied.

 Tracking an Existing Order:

When your order is shipped, we automatically send a FedEx tracking number to the email address you provided us when you placed your order. Please check your email for the email with the header "FedEx Delivery Alert". Within the email you may then go to the FedEx website to track your packageIf you do not have your tracking confirmation and it has been more than 9 business days for ground orders and 4 business days for air orders, reply back to your order confirmation that you received when you placed your order.

  

Questions & Customer Service: 

Availability: Our online catalog is updated often to reflect current availability. If an item does not appear on our site or marked "sold out" it is currently not available.

Custom Made Products: We do not make any custom products. All products offered on our website are only available in the color, size and specifications stated. 

Looking for a certain product / Can't find a product: To search for a product, please use our search function found on the upper right hand corner of every page. Type in a keyword or item number. All products offered are on our website. If a product is not shown on our website we do not carry it at this time.

Samples: Since our items are pre-packaged, we do not provide samples

Wholesale/Quantity Discounts: Some of our items are already available in "bulk" at discounted prices.

 

To Order Granite and Slate Items

Our quality guarantee, shipping information, FAQs and more information on purchasing our granite and slate products.

For any additional questions about our granite and slate garden products, email us at customercare@japanesestyle.com or call us toll free at 1-877-226-4387.

All granite (except granite solar lights) and slate granite products are shipped via freight and are not available for shipment outside of the continental U.S., Alaska or Hawaii.  *Please note that granite garden products and slate garden products are shipped by freight. Shipping time varies by delivery location.

To place an order, including the above items, call us Monday-Thurs 9:00am-3:30pm or Friday 9:00am-12:30pm CST at 1-877-226-4387 or 952-758-1921.

We take pride in offering only quality carved natural granite and slate products and offer outstanding customer service.

Return Policy:

If for any reason you are not completely satisfied with your purchase, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. No returns or exchanges will be accepted after 30 days from the date of purchase. Important Live Plants Policy: If a plant is damaged or defective, we must be notified WITHIN 7 DAYS of customer receipt. Personalized products are not returnable or refundable. Returns must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges are not refunded. If you are returning an item, ship your package by insured parcel post, UPS or FedEx following the guidelines on the back of your invoice. JapaneseStyle.com is not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.

Wooden Bridge Return Policy:

All wooden bridge prices shown on our site include our overweight shipping cost of 15% which is not refundable. Customer is responsible for return freight. Bridges cannot be returned if it has been assembled, stained or altered in any fashion. Bridges must be returned in original condition and in original packaging within 30 days. Return authorization required. Call for return instructions.

 

Order Cancellations or Order Modification Policy:

Our goal is to provide the fastest service possible to our customers. In order to accomplish this, orders are automatically processed immediately after they are received. We can cancel or modify your order if it has not been shipped. If your order has shipped, we cannot cancel or modify your order. When you receive the order, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. Returns must be accompanied by the receipt and will be refunded in the original method of payment. Shipping charges are not refunded.

 

Refused or Undeliverable Package Policy:

Any package that is refused or undeliverable for any reason will incur both the original shipping charges plusan additional return shipping charge equal to the amount of the original shipping charge. Refused and undeliverable packages are returned to us via the same method in which it was originally shipped. When the package is received back, credit will be given for the purchase price less the original shipping charges and return shipping charges. 

 

Special Order Policy:

Any product that is special ordered cannot be returned. Special order products is defined as, but is not limited to: any merchandise that a customer orders that is not available in stock or not normally stocked or has been ordered at a customers request. All special orders are subject to pre-payment in full. Pre-payment is non-refundable/non-transferable. Shipping and handling charges are not refundable. Special order items are non-cancelable and non-returnable.

 

Privacy Pledge:

We keep your personal information strictly confidential. We will not sell, trade, or rent your personal information to any third parties.

 

Printed Catalog:

We do not have a printed catalog for all items are imported and availability changes frequently.

 

Product Consideration:

If you make or offer an interesting item and would like us to consider carrying your products please send information to: Japanese Style Inc. P. O. Box 53, 413 4th Ave. N. W.- Suite B, New Prague, MN  56071 or email info@japanesestyle.com .

 

Testimonials:

Email us at customercare@japanesestyle.com and share your comments. We would love to hear from you!

 FREE GROUND SHIPPING! | On qualifying orders over $75.* | Excludes Granite and Slate Products | DETAILS>